Business Services Centers (BSC, SSC, BPO)

Czech Business Services is booming.  The Czech Republic now has one of the largest concentrations of Business service experience and talent in Europe. Existing Czech Business Services Centers are growing in size, maturity, and confidence fast.

Over the last 15 years, Aspretum Team members have developed significant experience in preparing, forming, leading and expanding Business Services Centers based in the Czech Republic and Poland. We are focused to serve clients requiring support related to the following business processes categories:

Finance & Accounting

Customer Services

Creative Services

Operations

IT Services

Human Resources

Businesses are constantly faced with the challenge of driving operational excellence, enhancing collaboration with key business stakeholders and fostering employee development and leadership.

Aspretum Team members are successfully integrating BCS and SSC environments expertise with practical industry experience to help businesses to generate greater value for their entire company and its business.

As experienced and trusted partners, our team will work with you to understand your unique needs and provide plans with described tools and techniques focused on all operational aspects of your Business Services centers, including:

• Define and create a vision with strategy
• Define service delivery model
• Define organization structure
• Conduct site location analysis
• Develop cost benefit analysis
• Design project road map
• Determine communication strategy
• Identify stakeholders and engage them
• Develop detailed process design
• Define technical requirements, incl. IT and ERP systems
• Design technical infrastructure
• Develop SLAs and KPIs proposals
• Build the organization charts
• Design and implement human capital sourcing strategies
• Conduct training of new employees
• Develop business transition roadmaps with a migration strategy
• Design knowledge transfer plans and implement it
• Design, establish and oversee continuous improvement strategies
• Help to reach Operational Excellence and expand the BCS scope

Would you like to explore how Aspretum Team can help you to prepare, form, lead and expand your Business Services Centre based in the Czech Republic or Poland?  

Simply fill out below Form or call us anytime.